Skyline Commerce

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Privacy Policy

Last Updated On: 30-June-2025
Effective Date: 30-June-2025

Skyline Commerce respects your privacy and is committed to protecting the personal data you share with us. As an e-commerce business and digital marketing services provider, we handle a wide range of data types, which are essential to provide you with personalized experiences and offer the products and services you seek.

This Privacy Policy explains in detail how we collect, store, use, and disclose your personal data. By accessing or using our website, services, or engaging in any business transactions with us, you agree to the terms outlined in this Privacy Policy.

If you have any questions or concerns about your personal data or this policy, please feel free to contact us at info@skylinecommerce.in.

1. Information We Collect

We collect personal and non-personal data in a variety of ways to improve your experience with us. The data collected can be categorized into Personal Data, Usage Data, Payment Information, Marketing Data, and Cookies/Tracking Technologies.

1.1 Personal Data (Personally Identifiable Information)

Personal Data refers to any information that can identify you personally. This data is typically collected when you make an account on our website, place an order, or engage with our services. The categories of personal data we collect include:

  • Full Name: Your legal name or preferred name for communication and transactions.
  • Email Address: Used for account creation, notifications, order confirmations, and marketing communication.
  • Phone Number: Required for customer support, shipping updates, or emergency contact purposes.
  • Mailing Address: Shipping and billing addresses necessary for processing your orders and deliveries.
  • Date of Birth: We may ask for your date of birth in specific cases, like age verification for certain products or services.
  • Account Information: If you create an account, we collect details such as your username, password (encrypted), preferences, and other relevant information.
  • Payment Information: Details related to your payment method, such as credit card information, billing address, and other financial data.
  • Communication Data: Any data you provide when you contact our customer service or provide feedback through various channels, such as email, phone, or chat.

1.2 Usage Data (Behavioral and Interaction Data)

We automatically collect usage data when you visit and interact with our website or use our services. This data includes information about how you use our website, services, and interact with the content we provide. Usage data may include:

  • IP Address: The unique address assigned to your device, used to identify your location and device type.
  • Device Information: Information about the type of device you are using (mobile, tablet, desktop) and its operating system (iOS, Android, Windows).
  • Browser Information: The type and version of the browser you use to access our website (e.g., Chrome, Firefox, Safari).
  • Pages Visited: The specific pages you visit on our website, including the time spent on each page.
  • Referral Source: How you were directed to our website (e.g., from a search engine, a third-party website, social media, or an ad).
  • Location Data: Your location as detected by your device when you use location-enabled services on our website.
  • Device Identifiers: Unique identifiers assigned to your device to track usage patterns and enhance your user experience.

1.3 Payment Information

For every transaction, we collect payment details required for completing purchases and services. We use third-party payment processors like PayPal, Stripe, and Razorpay to securely process your payments. The information collected during a transaction may include:

  • Credit/Debit Card Number: For processing payments securely through a third-party gateway.
  • Billing Address: The address associated with the payment method used.
  • Transaction Details: Information about your order, including product details, pricing, taxes, and shipping fees.

Please note: We do not store your complete payment details (e.g., full credit card numbers) on our servers for security reasons. These are handled and stored securely by third-party payment processors.

1.4 Marketing Data

As part of our digital marketing services, we may collect data to personalize your experience and help us target relevant ads. This includes:

  • Email Marketing: We use your email address to send marketing communications, such as newsletters, offers, and promotions.
  • Ad Interaction Data: Data about how you interact with our online ads (e.g., whether you clicked on an ad or visited our website via an ad).
  • Customer Segmentation: We use demographic and behavioral data to create targeted marketing campaigns. This includes analyzing your purchase history, preferences, and browsing behavior.

1.5 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance the performance of our website, improve your experience, and personalize the content and ads you see. Cookies are small text files placed on your device that help us track your activities. The cookies we use include:

  • Session Cookies: These are temporary cookies used to authenticate users and maintain session states as you navigate through our website.
  • Persistent Cookies: These cookies help us remember your preferences and login information for future visits.
  • Performance Cookies: These cookies collect data on how you interact with the website, such as pages visited and time spent, to help us improve the performance of our website.
  • Advertising/Targeting Cookies: These cookies track your browsing behavior across different sites and platforms, allowing us to deliver personalized ads and measure the effectiveness of our marketing efforts.

You can control cookies by adjusting your browser settings. However, disabling cookies may affect the functionality of some features on our website.

2. How We Use Your Information

We collect and process your information to provide, improve, and personalize our services, as well as for legal and business purposes.

2.1 To Provide and Improve Our Services

  • Order Processing: To process and fulfill your orders, including shipping, billing, and payment.
  • Customer Support: To respond to your inquiries, complaints, or feedback and offer customer support services.
  • Service Customization: To personalize your experience on our website, recommending products and services based on your browsing and purchase history.
  • Website and Product Improvement: To enhance the functionality, design, and content of our website based on usage data.

2.2 Communication with You

  • Transaction Notifications: We send you transactional messages related to your purchases (e.g., order confirmation, shipping status).
  • Marketing and Promotional Communications: With your consent, we may send you marketing communications, such as newsletters, promotional offers, and discounts. You can unsubscribe from these at any time.
  • Legal Communications: To inform you of important changes to our policies, terms, or other legal updates.

2.3 Legal Compliance and Protection

  • Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other unlawful conduct.
  • Legal Obligations: We may process your data to comply with applicable laws, regulations, and legal obligations, including responding to subpoenas and lawful requests from authorities.
  • Dispute Resolution: We use your information to resolve disputes, enforce our terms of service, and protect our legal rights.

3. How We Share Your Information

We are committed to maintaining the confidentiality of your personal data. We do not sell your personal data to third parties. However, in certain circumstances, we may share your data as necessary for the following reasons:

3.1 Service Providers

We share your personal data with trusted third-party vendors and service providers who perform functions on our behalf, such as:

  • Payment Processors: We share payment data with trusted third-party payment gateways (PayPal, Stripe, Razorpay) to process your transactions.
  • Shipping and Delivery Partners: We share your address and contact information with courier and delivery services for order fulfillment.
  • Marketing and Advertising Partners: We may share your data with marketing partners for email campaigns, social media promotions, and online ads.
  • Analytics Providers: We share data with companies like Google Analytics to track website usage, user behavior, and improve our service offerings.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new business entity. In such cases, we will notify you of this change via email or through a prominent notice on our website.

3.3 Legal Disclosures

We may disclose your personal information if required by law or if we believe it is necessary to:

  • Comply with a legal obligation (e.g., responding to subpoenas, legal requests).
  • Protect the rights, property, or safety of Skyline Commerce, our users, or the public.
  • Investigate or prevent illegal activities, such as fraud, scams, or money laundering.

4. Data Retention

We retain your personal data only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Data retention periods are as follows:

  • Transaction Data: Retained for 2 years for accounting, fraud prevention, and customer service purposes.
  • Marketing Data: Retained until you withdraw your consent or unsubscribe from marketing communications.
  • Cookies and Tracking Data: Retained until the cookies expire or you manually delete them.
  • Account Data: Retained until you delete your account or terminate your relationship with us.

5. Your Rights Over Your Data

You have specific rights over your personal data, which are outlined by various data protection laws (e.g., GDPR, CCPA). These rights include:

  • Access: The right to request a copy of the personal data we hold about you.
  • Correction: The right to request that we correct any inaccurate or incomplete data.
  • Deletion: The right to request that we delete your personal data under certain conditions.
  • Portability: The right to request your data in a structured, commonly used format for transfer to another provider.
  • Objection: The right to object to the processing of your data, particularly for marketing purposes.
  • Withdrawal of Consent: The right to withdraw any consent previously given for processing your data.

To exercise your rights, please contact us at info@skylinecommerce.in.

6. Security of Your Information

We employ reasonable and appropriate physical, technical, and administrative safeguards to protect your personal data against unauthorized access, use, or disclosure. However, no data transmission over the internet can be completely secure. While we take steps to protect your information, we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites or services. Please be aware that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. WordPress and WooCommerce Specific Practices

As part of our e-commerce and marketing operations, we use WordPress and WooCommerce, which are integral to our website and services. These platforms help us manage your account, process orders, and serve personalized content and ads.

WordPress Privacy Practices:

  • Comments: If you leave a comment on our website, we collect the data you provide, including your IP address and browser user-agent string to prevent spam.
  • Cookies: WordPress uses cookies for login sessions, remembering your preferences, and maintaining user sessions.

WooCommerce Privacy Practices:

  • Checkout Data: We collect information necessary to process your orders, including billing information, shipping details, and payment methods.
  • Payment Information: Payment data is handled securely by third-party processors such as PayPal or Stripe.

9. Grievance Officer / Data Protection Officer

If you have any questions or concerns about how we handle your personal data, or wish to exercise your data rights, please contact our Data Protection Officer:

Skyline Commerce
Address: House no. 199, near Shani Dev Mandir, Lohrara, Saidpur, Bulandshahr, Uttar Pradesh, India, 203411
Email: info@skylinecommerce.in
Phone: +91-8766350492

We are committed to addressing your concerns promptly and in compliance with applicable data protection laws.