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Refund and Return Policy

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Last Updated On: 30-June-2025
Effective Date: 30-June-2025

At Skyline Commerce, we strive to ensure complete customer satisfaction with every purchase or service we provide. If, for any reason, you are not entirely happy with your order or service, we offer the following Refund, Return, and Shipping Policy to ensure you have the best possible experience with us.

1. E-commerce Product Refund and Return Policy

1.1. Returns

You can return most products purchased from Skyline Commerce within 7 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original condition, with all tags and packaging intact.
  • The product should be returned in its original packaging to ensure its safe return.
  • Some customized, personalized, or digital products may not be eligible for returns unless they are faulty.

1.2. Process for Returning Products

To return an item, follow these steps:

  1. Contact Us: Please notify our customer support team at info@skylinecommerce.in or call us at +91-8766350492 within 7 days of receiving the product.
  2. Return Authorization: We will provide a Return Authorization and further instructions for the return process.
  3. Pack the Item: Return the product in its original condition and packaging, including any tags, manuals, or accessories.
  4. Return Shipping: The cost of return shipping will be the customer’s responsibility, unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method.

1.3. Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund:

  • Refund Process: If the return is approved, the refund will be credited to your original payment method within 5–7 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts.
  • Shipping Charges: Shipping fees are non-refundable, except in cases where the return is due to a defect, damage, or error on our part.

1.4. Non-Returnable Items

Some items are not eligible for return or refund, including but not limited to:

  • Personalized or Custom Products (unless defective).
  • Digital Downloads (e-books, software, digital media).
  • Health and safety-related products, such as personal care items.
  • Items on Sale: Clearance or discounted products may not be eligible for return unless specified.

2. Agency Services Refund and Cancellation Policy

2.1. Cancellations

If you wish to cancel a service after booking it, please note the following:

  • Cancellation within 7 days: If you cancel the service within 7 days of signing the contract and before any work is started, we will issue a full refund.
  • Cancellation after 7 days: If you cancel after 7 days or after work has commenced, we may issue a partial refund based on the amount of work already completed.

2.2. Refunds for Services

Refunds for services rendered are generally not offered, except in the following circumstances:

  • Failure to Perform: If we do not deliver the agreed-upon services or fail to meet the terms of the contract, you may be entitled to a partial or full refund, depending on the scope of work completed.
  • Service Issues: If you are dissatisfied with the service, we will work to resolve the issue. In certain cases, a partial refund may be issued if no resolution can be reached.
  • Quality Issues: If the service does not meet the agreed quality standards or scope outlined in the contract, a refund may be processed based on mutual agreement.

Refunds for services will be processed on a case-by-case basis, depending on the nature of the issue, and will be determined after discussions with the customer.

3. Refund for Subscription Services

If you have subscribed to a recurring service (such as monthly consulting, ongoing project management, or software access), you may cancel your subscription at any time.

  • Subscription Cancellations: You can cancel your subscription by notifying us at least 24 hours before the next billing cycle. This will prevent future charges, and your subscription will be canceled at the end of the current billing cycle.
  • Refunds: If you cancel within the first 7 days of a new billing cycle, you may be entitled to a pro-rata refund for unused services.

4. Defective or Damaged Products

If you receive a product that is damaged or defective:

  • Contact Us Immediately: Notify our customer support team within 24 hours of receiving the product.
  • Provide Photos/Documentation: You may be asked to provide photos of the damaged product, the packaging, and a brief description of the issue to assist us in processing your return.
  • Return and Replacement: We will provide a prepaid return label and either issue a replacement product or a full refund based on your preference.

If the product cannot be replaced, you will receive a full refund, including shipping charges.

5. Exchanges

We offer exchanges for certain items only under the following circumstances:

  • Defective Product: If you receive a defective or damaged product, we will exchange it for a new, identical item at no additional cost to you.
  • Size/Color Exchange: If you need a different size or color of a product, please follow the return process and then place a new order for the replacement.
  • Exchange Timeline: Exchanges must be requested within 7 days of receiving the product.
  • Exchange Process: Once your exchange request is approved, we will process the exchange and send you the replacement item within 5-7 business days.

Exchanges are subject to product availability.

6. Shipping Policy

At Skyline Commerce, we aim to provide efficient and reliable shipping services to ensure your orders reach you on time.

6.1. Shipping Methods

We offer several shipping options, depending on your location and order size. Available shipping methods will be displayed at checkout.

6.2. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You will see the total shipping charge before completing your purchase during checkout.

  • Free Shipping: For orders above a certain value, free shipping may be available. Check our website for specific promotions.
  • Shipping Fees: For orders below the minimum amount, standard shipping fees will apply.

6.3. Processing Time

Orders are typically processed and shipped within 1-2 business days from the date of purchase. Please allow additional time for processing during peak seasons or holidays.

6.4. Delivery Time

Estimated delivery times will vary depending on the shipping method chosen and the destination. Domestic deliveries generally take 5-7 business days.

  • Local Deliveries: Within India, deliveries will generally take 5-7 business days.

7. How to Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact our customer service team:

  • Email: info@skylinecommerce.in
  • Phone: +91-8766350492
  • Address:
    House No-199,
    Near Shani Dev Mandir, Lohrara, Saidpur,
    Bulandshahr, Uttar Pradesh, India 203411

Our customer support team is available to help with any queries and resolve any issues to your satisfaction.

8. Miscellaneous Terms

8.1. Charges for Returns

Unless the return is due to a defect or error on our part, the cost of return shipping will be the responsibility of the customer. We recommend using a trackable return method to ensure the product reaches us safely.

8.2. Return Processing Time

Once we receive your return, please allow 5-7 business days for the return to be processed and the refund to be issued. Refunds will be credited to your original payment method.

8.3. Changes to this Refund Policy

Skyline Commerce reserves the right to modify or amend this Refund and Return Policy at any time. Any changes will be reflected on this page, and the “Last Updated On” date will be updated. Please review this page regularly to stay informed of any changes.

Conclusion

At Skyline Commerce, we are committed to providing our customers with high-quality products and services. Our Refund and Return Policy is designed to ensure your satisfaction while keeping our processes transparent. We are always here to help if you encounter any issues.

Thank you for choosing Skyline Commerce!